QLess reemplaza colas físicas y salas de espera por colas virtuales y móviles.
Sus clientes pueden acceder a la cola desde sus teléfonos celulares. O, sus clientes pueden sumarse a la cola usando el Administrador de colas de QLess.
Sus clientes pueden caminar por donde quieran.
QLess les envía un SMS o los llama cuando su punto está pronto a llegar.
Todo lo que usted necesita es un navegador web. Es así de simple.
El americano promedio gasta más de 2 años de su vida esperando en una cola
*.
¿No les encantaría a ustedes clientes si pudieron devolverles un poco de ese tiempo? QLess les permite que esperen sus servicios de la manera y en el lugar que quieran al guardarles su lugar en la cola mediante el uso de su teléfono celular. Esto reduce la espera percibida por su cliente, y puede ser una ayuda para marcar diferencia con otros servicios de atención al cliente.
Feedback de un mensaje de texto de clientes de nuestros clientes:
Awesome!!! Coming back next year!
Awesome! So much better than waiting in the cold!
AWESOME!!! This is the only way to see Santa!! Great job!
Love it!!!!
Love this new program. Will use it again for sure.
Brilliant service. Thank you for offering this.
Awesome. Gr8 idea!
This was great. we have three kids so not having to stand in line was awesome. we would love for the system to be used again next year.
Loved the virtual line for Santa. It worked great!
Loved our experience! We've been seeing The Big Guy for over 8 years. The text ahead was a HUGE hit. It took us longer to get there than it did in line. Thanks!
We are a family of 8, 6 kids all under age of 9. We were very encouraged to hear of this program & were not disappointed at all how it performed for us.
It was awesome!
This was the best way to handle the 'santa' lines! I hope you do this every year!
Was the best santa trip ever. Waited five minutes. Was perfect
Awsome! No wait so no grumpy kids! :)
awesome method of texting when its photo time. very convenient for a mother with small kids
Key in making sure the kids didn't go postal waiting in line, loved it! Thanks!
Awesome idea. Worked wonderfully!
Fantastic!! It looks like you guys have got this down!!!!!!!!
Wonderful experience
Fantastic idea. Great response time. Worked great
What an improvement over the many hours we've waited in line in years past! Thanks!
Loved it!
Wonderful experience! Well organized!
Thought itwas FANTASTIC. After 2 hrs in freezing cold cold last yr this was great.
This was great- the way to do it from now on
It was fantastic!!!
Great service. Quick and hardly a wait. Thank u from a mom with 3 under 3.
Was a really good idea. We enjoyed.
It was the best experience. No lines in the cold.
It was awesome! What a great idea. :)
Awesome system beats standing in the cold in line for hours!!
Absolutely loved it!! This service kept us out of the cold and got us right in to see Santa when it was our turn. Great job!!
awesome idea very well organized loved it!
Awesome idea. Thank you
I love this way of standing in line!!
Love love love it! My infant and 7 year old stayed warm, I got to shop and we walked in when we were ready! Kids in line were happy, not whining! Great job!
Awesome!
It was a great experience..perfect!!!!!!
We love it!!!!! It's sooooo much better than freeeezing out in the cold!
It was AWESOME!!!!!!!!
This was soooo awesome...thanks for this feature
Wonderful!!!!! Easy!!!!!
Thank you...This is great!!
Fabulous
Awesome!
Awesome! Love this service!!!
Awesome
This system works great! Makes the coordination with kids much more manageable.
It was wonderful. Thanks.
i like it. waiting in line with 4 adhd kids would not have been good!
Loved not having to wait in line!!! Awesome system!!
A great idea! Way better than standing in line. The kids were able to play and my wife was able to shop during the wait.
Excellent experience. Great way of doing this
It was awesome!!!!!!
Awesome!!
I really enjoyed the queue system. Beats standing line.
this concept worked great!!! I love being able to text in my place in line. We did not have to wait in a huge line
The line and entire process went great!
Super concept! Great for the local retailers.
Sweet. Only a 14 min wait. If I had just walked in without you doing that, I would be 201st in line.
Yes yes yes. Loved this new service. Thank you. As we were driving off my husband says "that was the most enjoyable time seeing Santa I have ever had"!!!
This system is awesome! I hope we see more of this technology in more services. You made our family time so efficient with this system. Thank you.
This service was the best & the wait time was painless! 2 thumbs up!!
Wonderful!
The new waiting system was awesome!
You are welcome. Your system is awesome:)
This worked great. we signed in at home, and drove up right when we were called to the front of the line, so no waiting at all!
Awesome service!
great idea not much wait in the cold loved.it!
Brilliant, genius service! I hope u continue to use it in future!!
Great idea! :) Loved not standing in line.
It is awesome!
Wow im shock with this great sys
Awesome service!
Awesome! Do the same thing next year! :)
Awesome service!! Thank you!!
This is a great system. Thanks!
So easy, less stress and hassle! Love it!
Loved it. Very convenient
It was great!
It was awesome! No wait less stress!
Awesome!
It was a wonderful experience! Higly recommend!
Love it...it was painless with three kids.
Awesome! Well done. Great system.
It was great, so much better than last year!
Loved this system. A lot better than standing outside for hours.
Best thing ever
Awesome time! Thank you for a wonderful experience!
Loved it!
Awesome! What a fabulous idea. It was so easy!
Amazing and so convenient!
K. Thanks again, awsome service!!
This year was awesome. i love the new system.
Very good system. Helped us to move faster.
Loved the process
I have been taking my children to 'the big guy' since the first year he was at Stonebriar mall in Frisco. This was by far the Most enjoyable time.
Loved it
Loved the Q! Thanks!
Great! Nice and Easy.
Excellent idea & prgrm for both parents & kids to get thru the process w/ less 'casualties' & when everyone's happy you sell more photos too.
Wonderful! We love it.
It works great
This was our 5th year, and by far the queue system is a 10 out of 10. It is far superior to the other visits, thanks for making it so easy. See you next year.
Was awesome! Thank you!
This is a great service!!
Fantastic system! Convenient and easy!
Cool! I like this.
Great idea. Got to check in, go eat, come back to visit the big guy!
I like it!
I LOVED it! Beats the he'll out of standing in line for an hour or more. Very good job!
Awesome!
Thought it was great. Super easy and fast easy for kids. They don't have to wait in a line. Thanks.
It was so much better, more organized, less chaos, kids tolerated it so much better!!!!!!! Loved it!!!!!
Great!! Hubby said, '200% better than last year.' :)
Government run organization at its best!
The best invention ever!!! Nothpark Santa can kiss it!!!!
I was very impressed at how organized the whole process was and enjoyed being able to shop and not have to stand and wait in a long line
Awesome!
This is cool
New service was great. Out of nine years with this Santa, it was out best ever! Thanks for new QLess option!
This was an awesome experience. It was unbelievable not to have wait in the cold for hours!
Love not having to wait in line. I could do other stuff while I waited and show up when it was our turn
We were able to keep all kids in a better frame of mind instead of waiting in a very long line and them be grumpy by the time it was our turn.
That was the best experience ever!!!!
Definitely easier thsn last year! Luved being able 2 wait at home until it was time
Outstanding!!!
Great way to go see santa! Makes it a much more enjoyable experience!
It was very convenient and helpful. We loved not having to wait in line!
We loved it. Best Santa experience ever!
Worked perfect. Would love it if you did it again next year!
Wait process is great!!!
Awesome!!
This was the best way to wait in line. Absolutely loved it. Not frustrating, kids weren't bored or complaining
Awesome idea!! Thank you!
What a great experience! You really kept any hassle to a min and the kids weren't cranky from waiting in line. Thank you!
It was awesome! No waiting in line with a two year old was bliss.
Grt! Thx 4 doing it this way!
Worked out great!
Loved it!
Loved it and appreciate how easy it made it for our family!!
This system is awesome! Loved it. Wouldn't go anywhere else.
Love it...please do it next year.
Incredible! Loved not having to wait, thank you!!!
That was by far the BEST santa experience we've EVER had. Mostly thanks to the new QLess service - AWESOME!
Lol...what an original website address. Love this method, very updated & convenient!
This service rocks!!
It was much better than last year
The virtual line part was awesome
Loved it! Nice to be able to do other things than just wait in a line. It was certainly different than when I was little!
It was awesome! Great idea!!
Great system
It worked out great!!!!
This is a great idea! Thanks :)
We thought it was awesome. Great idea!
Great idea!!! See you next year!
Very good. It was better than standing in line and waiting. Very efficient
Great system! Loved it!!
We LOVED it!!! Please do it again next year
Yall have figured out a great system!! Thanks so much!
Awesome system. Great time saver.
This was a great service. Thx for providing!
Awesome!!!
This service is a great help! Thank you!
QLess is GREAT!!!!!!!!
Love it !! So nice to not have to wait!
Good job
We liked it s lot!
Wow this is the best county I've ever lived in..:-) :-)
Gr8 idea. Worked good 4 us. Had 2 wait some little extra time once we were called, but way better than what it wnuld have been the old way.
Genius!
perfect. What a great service. Thanks!
Awesome!!!! Great to have no wait when it's usually hours!
We LOVE this service! We were able to "get in line" and go grab a bite to eat and do some shopping!
That's cool wish everybody would do this!
Great experience fast and quick. Wonderful for keeping kids happy!
QLess is great!
Awesome!!! This is absolutely amazing! We will come here every year!
Great service, thank you!
You guys are so sweet...thank you...
Loved it!!!
Thank u 4 a good experience!
Great!! Beats waiting in line with wild & wound up kids any day!!
Fantastic! Really appreciate not having to stand in line.
Thank u great service by cell. It help take care of some personal bussiness and still hold my place in line.
Service, and minimal wait time, were awesome!
just got an update saying i have 48 mins. this is cool!
Awesome! What a great service! Do it again next year please.
Awesome thanks for adding this no more grumpy kids after waiting in line
Cold or nice weather, kids are impatient and parents get self involved about line placement. I have a special needs child and this was so great!
It worked quite well. Great service!
It was great. The best experience!
Thought it was great, thanks!!
This was the best idea.
It was great. Thnks for everything
LOVED the new check-in system!!!! Total of 10 minutes from start to finish. :)
Awesome ,thats the way to do this
nice system
It worked great!!! Thank you.
Great visit with santa. Liked signing in rather than waiting. Good idea!
I think it is wonderful!!!! Please continue to offer this service.
Awesome system!
LOVED it!!!!!
GREAT Idea!!! Thanks!!!
Great idea!!
Such a great idea & great experience! Loved it, thank you!
Awesome service u offer...thanks a bunch for saving my time...
this is fantastic...really easy like being able to add time via txt...way to go =)
Awesome!!!! So much better than the hour and a half we waited in line in the cold. Thank you!!
Best experience ever in 12 years must do again and counting on Easter bunny
This was a wonderful way of getting though the line. We only waited 10min when we got here! Great idea!
Wonderful! Best experience ever!!!
Wonderful!!!!!! Love Santa and love the virtual line!!!!!!
Awesome!! Love it!
It was super!
This was so AWESOME
Thanks. I am here waiting. Nice system.
I am thru...what a wonderful way to do this..thanks
Great! Loved it!!
thanx this was awesome!
Wonderful process! Much better than the previous two years. Thank you!!!
This is a wonderful program! This makes waiting so much easier! Thanks so much!!!
Thanks! Great experience!
Great and efficient product. Thanks.
Loved our visit and no line!
Loved it! Did Northpark Mall last year no texts it was terrible. This was great. Thanks.
Awesome!! I love the new QLess service!
Loved it!
Thanks!! This has been the best experience waiting for Santa that we have ever had!! I am a big fan of this QLess process!!
Great service..thanks....isnt technology great...;)
It was fantastic
Loved it! Hope you do it every year!!
This was a phenomenal experience. Thank you!
this was flawless on a bitter cold day! Thanks! :o)
It was an awesome experience!!
Fantastic!
What an awesome way to see Santa!!
It was awesome!
Pure awesomeness!
Great idea! Thanks
This was amazing! Thank You for making our visit to see Santa so nice and easy
Liked it
Absolutely fantastic!!! Please do it again next year!!!!
Great idea. we shopped while we waited.
Great service! What a wonderful thing for customer satisfaction! Helped especially because I have 2 little ones & the weather was so cold. Thank you!
Love this! I can't imagine waiting in a long line ever again!
It was wonderful!! took alot of stress away from waiting in line!! Thanks!!
It was great! Hope you use the same system next year.
Much better!
Your system made our Santa experience awesome. Please sell this to doctors and government services like county tax offices and drivers license offices
We loved it!
AWESOME idea! Made the wait less stressful!
This is phenominal. I plan to tell everyone. I never thought going to see santa could be painless.
Love the system
Awesome!
Awesome idea! Loved not waiting in line!
The system is great
Absolutely loved not waiting!! Best experience ever!
Great system. So easy om the kiddos. Stress free
Best thing ever! It was awesome!
Love the new system! Worked great and much more convient! (:
Much better this year no long line to freeze in
AWESOME! Loved it! Thank-you! No wait makes a difference!
This was a great service.
This was AWESOME!!!! Compared to standing in line for hours, we checked in, ate dinner, played in the playground, and waited in line at the same time.
Awesome!!! Love the virtual line
It was fantastic! We have been visiting this santa for 8 yrs. This is the best experience ever!
Awesome
It was wonderful!!
This was an amazing thing. Doing it again next year
Worked out perfect for us!!
This is the best!
We loved the Santa and the way everything was set up. Thanks!!!!
Worked out great
Great idea!!! Timing was right on :)
It was awesome!!
Awesome
Great love it.
It was awesome
Love love love this option!! Great idea!!! :)
Best idea ever!!!! Love it why didn't someone do this earlier? Thank you for making my life easier! A mom of 3 very active kids!
Love this use of technology! Thx for helping make this holiday a little bit less stressful!
Loved it
We love this system. Last year we froze while standing in the cold for over an hour with tgwo active kids. This is much better. This is genius!
I loved this service!! It was great
It was very helpful, I hope you do it again next year
We loved the new QLess service. Hope to see it in effect next year also.
Was Great
AWESOME!! This is the absolute best service. Thank you!
Genius!!!! Love it!
It was great..thanks!
Thought it was a great idea!
Great system! Big fan!
Great service.... Thank you...
Great service! Super fast and the santa was the best santa we have been to! We will be coming back next year
Great idea
This was awesome!!! Please, please do it again next year.
Loved it. Sure beat waiting so long in the cold.
Wonderful experience! Awesome idea and easy to use! Please do this every year!
This was a wonderful experience. We will see you again.
Great experience! Makes taking kids for holiday outings so much easier! Thank you!
Loved it. Worked great!
Loved it!!! Thanks so much!!!
We love this and want to thank the people who created this wonderful idea! It is so much quicker and easy! Thank you so much!!! :D
Perfect! We thought it was so awesome.
We were more than pleased with the new system. It was 100% better than the last 2 years!
Loved it! The best experience we've ever had with Santa picture lines.
Online check was awesome!!!! Please continue to go this every year!
Thanks it was a great process
Loved it!
Love, love, love it! No time wasted just sitting in a long line...
Really liked it
This was awesome! We'll be back next year!
Great system
LOVED it!!!!!!
Great idea!! Love it!!
Great service, much better than waiting in a line
This is the best idea ever!!! Thank you for making this santa visit so stress free and fun!
Awesome!
I thought it was great!! Loved the updates while we shopped!!!
We love it!
It was great to not have to wait in line!
AWESOME!!! greatest idea ever, it's up there with electricity and running water :-)
Awesome! worth the 30min drive to visit this Santa just for the virtual queue!
Awesome
Best idea ever, we loved it!!!
I like it
Best year ever! We loved not having to wait in line and didn't feel rushed
thx.love the new system.
It does suck waiting in line...you're the best DMV i've ever encountered. :-) :-) :-)
Awesome, awesome service! It was nice to have no big line as a distraction. Quiet one on one with Santa was great!
What a wonderful idea! This works out great!
It was incredible! We were in and out in fifteen minutes! Hope to do it again next year!
This was great!
This was awesome thank u !
That was very well organized! The wait was so manageable for my infant!
It was a wonderful system!! Keep it for next year!!
pretty cool thing
we love you qless
In a word ... Awesome
Was very smooth and easy. Thanks!
Way better than last year! Thanks so much!
We love the QLess service. No more grumpy kids while waiting in a long line! Please do this every year!!!
It was very convenient.
Loved the virtual line! It made waiting 84 mins virtually painless! :-*
This setup is awsome thanks so much
Awesome service!!!
Awesome use of technology!
QLess es Software como Servicio
No hay servidos que usted tenga que comprar o mantener, y no hay software para que usted descargar o tenga que instarlar. Simplemente abra un navegador Web desde cualquier computadora, loguéese en QLess.com, y está listo para usarlo. La configuración de su cuenta estará lista para usar en una cuestión de horas. Manejamos toda la infraestructura del teléfono o SMS también.
Si usted está ubicando una solución completea, estaremos más que felices de proveerle hardware, desde laptops a terminales con pantalles táctiles para quioscos que se auto-atiendan, hasta monitores LCD para pared. Pero todos los componentes de QLess funcionan con comodidad en cualquier tipo de hardware, permitiéndole adaptarle a cualquier tipo de infraestructura que usted ya pueda poseer en su negocio.
¿Busca una integración total con sus sistemas existentes? QLess soporta una amplia selección de más de 80 servicios web seguros y de óptimo rendimiento que le permitirán una fácil y rápida integración con cualquier característica que su sistema posea.
Interfaz intuitiva para empleados y clientes
El administrador de colas QLess provee una vista gráfica animada en tiempo real de sus colas virtuales. La interfaz está diseñada para ser usada opcionalmente desde una computador con pantalla táctil, y incluye un teclado sobre pantalla. La interacción con el empleado es tan sencilla como tocar dos botones.
El Quiosco QLess provee una simple serie de pantalles táctiles para que los clientes se añadan ellos mismos a sus colas virtuales. Ellos pueden también entrar por su cuenta con sus teléfonos celulares, mediante un sistema de Respuesta Interactiva de Voz o respondiendo mensajes de texto.
Es un sistema muy intuitivo...No hemos tenidos absolutamente problemas con que la gente aprenda a utilizar el sistema.
- Michael Wilson, Manager, Border Grill
La Garantía Cuádruple de QLess
QLess le ayuda a hacer crecer su negocio al proveerle no sólo una mejor administración de cola pero también un sistema móvil completo de marketing. Sabemos que QLess le servirá, asi que decidiso sacar cualquier duda que usted tenga al ofrecerle una Garantía Cuádruple.
Si su negocio utiliza QLess de acuerdo a la Guía de buenas prácticas QLess, le garantizamos que recibirá 4 veces lo que usted a invertido en QLess entre los primeros cuatro meses. Si decide dejar de usar QLess, entonces le devolveremos esa diferencia pagándole en efectivo!
¿Cómo es que hacemos esto? El resultado final es que sabemos que QLess y el Sistema de Tracking QLess nos dan la habilidad de provarle esto a usted. Nuestra confianza en QLess proviene de su increíble habilidad para reducir rechazos, hacer que la gente pase de esperar a gastar y capturar proactivamente números de teléfonos de sus clientes que están esperando una campaña de marketing vía SMS opcional.
(La garantía excluye cualquier taza opcional de hardware, que va hacia los proveedores de hardware.)
Ganador, Mejor compañía promedio del año, 2010
AMERICAN BUSINESS AWARDS
Por qué nuestros clientes aman QLess
I think the system is brilliant, they should put it in other
stores because it saves you a lot of time and allows you to use
your time more efficiently.
- Vodafone user
Educating people [about their wait] helps tremendously.
QLess? It's quick, it's convenient. Quick and easy tool.
Quick to navigate through. It's very easy for me. I don't
have any complaints.
- Chloe Crims-Merritts, Receptionist, Mesa Community College
The response and customer feedback about the system has
been overwhelmingly positive. It has given our customers a
sense of freedom from the motor vehicle process.
- Amy Meeker-Berg, Chief Deputy Treasurer, Johnson County, Kansas
Everyone is very pleased with [our first day's] performance and
already talking about how the Student Centre could be
re-designed as we won''t need as much space for students to
queue or wait.
- Linda Jackson, Manager, Arts Student Centre, University of Melbourne
Any simpler and it would do it itself!
- John Barker, IT Director, Motor Vehicle Registration, City of Nashua
It keeps [guests] up to date. We don't have to have hosts
wasting time trying to find them. We don't have to have
[hosts] trying to give them more information or when their
table's going to be ready. The system will update them.
- Michael Wilson, Manager, Border Grill
It's amazing! We've been using it fully...and students are
raving about it.
- Naydeen Gonzalez, Associate Dean of Academic Advisement, Burlington County College
I am very excited to use all the features of this system
and am so relieved to see customers using it with ease.
So far I am ecstatic with the app and even more happy with
the support I get.
- Bill Dehaan, Director of IT, Mesa Community College
We have seen the efficiency it creates, & more satisfied
customers. We liked it a lot because it gives us the option
to see what customers are there & service them
accordingly. Everybody was excited. Every store should have
QLess.
- Ali Faraz, VP, Wireless Link Sprint Stores
[QLess] saves permit applicants hours of wasted time, reduces
stress for everyone, and allows us to better monitor our performance....
Eliminating the physical line was an easy fix with big payoffs for our customers.
- Jocelyn Mathiasen, Director of the Department of Permitting and Land Use, City of Milford, CT
Our new store is an ultimate customer encounter and QLess is a
key component of that experience.
- Andy Arluck, VP of Customer Service, Tourneau
I like QLess. It's more modern. Yelling out names is so
unprofessional.
- Rafael, Host, All American Bar & Grill, Rio Las Vegas
The great thing is that the customer frustration we once
experienced is no longer an issue because [our customers] have
an out not to wait.
- Julio Garcia, Director of Operations, Puerto Rico Action Board
[Our first day with QLess] went amazingly well...the staff and
students absolutely loved it.
- Linda Jackson, Manager, Arts Student Centre, University of Melbourne
Customers are definitely loving it...and have confirmed they
would come to Datz more with this system because they hate the
wait.
- Suzanne Perry, Owner, Datz Tampa
In less than a couple of hours, we were able to provide complete
training of the staff and administrators to run the Tourneau
queue flawlessly and efficiently.
No hay costos de hardware. No hay compromisos a largo plazo. Satisfacción y400% ROI garantizada. ¿Quiere aprender más
Envíenos un e-mail
o llame a nuestra línea de ventas a
+54 9 11 5338 3205
(en la Argentina)
En el USA por favor llame al +1-626-380-2121.
Como puede verse en...
"The QLess premise seems promising."
"The plus for establishments is they have less grumpy
consumers standing around and are able to create a more
efficient environment to deliver their services."
"At Departments of Motor Vehicles (DMV)s across the country,
the days of waiting in line may be numbered."
"QLess is an idea that makes sense, and seems more lightweight
(it's all Web-based) than the type of hardware and
software-based solutions that you typically encounter at busy
restaurants."
"Imagine if you never had to stand in line again...if every
time you showed up somewhere, it was your turn to go. That's
the vision of Alex Backer, founder and CEO of QLess."
"People are astounded they're able to enter their phone number,
leave and get a text relaying when they can return, Ross said.
They can manage their time as opposed to being a prisoner of
the DMV."
"Is this the future of mobile CRM?"
"QLess 'takes away that perception of the motor vehicle [office] and how bad it is'."
"QLess can bring targeted advertising closer to a reality. Not
only does QLess know its customers' phone numbers, it knows if
the customer has down-time (since they're waiting in line),
and what the customer is interested in."
"[QLess] would give new meaning to patient-centered care and
service."
"[QLess] has made service much easier than in the past."
"What would it be like if you went to the airport for a flight
at the absolute peak time of the day — and there were no
lines?"
"It could make flying a more sane experience."
"Our hostesses...don't have as many hostile customers arguing
that they were not updated on their wait status or were
misquoted."
"It gives you some options that bring the standard 'take a
number' process into the 21st century."
"Rather than waiting in long lines to see Santa, guests are
notified via text or voice message of the time they need to
arrive at The Grove for their visit with Santa."
"'You have fixed it. It has been broken for 50 years, as long
as there have been wheels on cars, it has been broken, and you
have fixed it. Praising is not enough.'"
"Using the QLess system, clients can text, email or phone to
the service department which contacts them via text message,
providing a specific time."
"This is a huge improvement. I haven't been in here for a
while and I expected to have to wait. Time is money."