QLess substitui filas e salas de espera no mundo-real por filas virtuais móveis.
Seus clientes podem ingressar nas filas através de seus telefones celulares, quiosques interativos de atendimento, ou através da Web. Seus funcionários podem também colocar os clientes na fila através do sistema de gerenciamento do QLess.
Seus clientes ficam livres para fazer o que quiserem enquanto esperam.
QLess envia um SMS ou liga para lembrar o cliente momentos antes do atendimento.
O Americano passa em média dois anos de sua vida esperando na fila.
*.
Você não acha que seus clientes gostariam de ter mais tempo de vida para fazerem o que quiserem? QLess permite que o cliente espere pelo serviço onde e como quiser fazendo com que garanta seu lugar na fila usando o celular. Isso diminui a percepção do tempo de espera do cliente, e pode ser um grande diferencial no serviço de atendimento ao cliente.
Depoimentos dos usuários de nossos clientes:
I like it
This is cool
Awesome!
This was AWESOME!!!! Compared to standing in line for hours, we checked in, ate dinner, played in the playground, and waited in line at the same time.
Great way to go see santa! Makes it a much more enjoyable experience!
Genius!!!! Love it!
Thank u great service by cell. It help take care of some personal bussiness and still hold my place in line.
awesome idea very well organized loved it!
Great system! Loved it!!
This year was awesome. i love the new system.
I really enjoyed the queue system. Beats standing line.
Awesome system beats standing in the cold in line for hours!!
It was fantastic!!!
Great idea. we shopped while we waited.
just got an update saying i have 48 mins. this is cool!
It was fantastic
The line and entire process went great!
It was very convenient.
This was the best idea.
Love the new system! Worked great and much more convient! (:
This service rocks!!
What an improvement over the many hours we've waited in line in years past! Thanks!
It was awesome
Absolutely loved it!! This service kept us out of the cold and got us right in to see Santa when it was our turn. Great job!!
Thought it was great, thanks!!
Was a really good idea. We enjoyed.
LOVED it!!!!!
Awesome! Well done. Great system.
We were more than pleased with the new system. It was 100% better than the last 2 years!
This was the best way to handle the 'santa' lines! I hope you do this every year!
I think it is wonderful!!!! Please continue to offer this service.
AWESOME idea! Made the wait less stressful!
Yes yes yes. Loved this new service. Thank you. As we were driving off my husband says "that was the most enjoyable time seeing Santa I have ever had"!!!
Thank you...This is great!!
Love, love, love it! No time wasted just sitting in a long line...
Liked it
That was the best experience ever!!!!
This was so AWESOME
We loved it!
Wonderful experience
Was very smooth and easy. Thanks!
Lol...what an original website address. Love this method, very updated & convenient!
Great!! Beats waiting in line with wild & wound up kids any day!!
This system is awesome! Loved it. Wouldn't go anywhere else.
Wow this is the best county I've ever lived in..:-) :-)
This was great- the way to do it from now on
Wonderful!
Awesome ,thats the way to do this
I love this way of standing in line!!
Yall have figured out a great system!! Thanks so much!
Great service! What a wonderful thing for customer satisfaction! Helped especially because I have 2 little ones & the weather was so cold. Thank you!
This was our 5th year, and by far the queue system is a 10 out of 10. It is far superior to the other visits, thanks for making it so easy. See you next year.
Loved it!
This was amazing! Thank You for making our visit to see Santa so nice and easy
LOVED the new check-in system!!!! Total of 10 minutes from start to finish. :)
QLess is GREAT!!!!!!!!
Great service, much better than waiting in a line
It was wonderful!!
Awesome! Love this service!!!
It was a wonderful experience! Higly recommend!
Cool! I like this.
It was great. The best experience!
K. Thanks again, awsome service!!
That was by far the BEST santa experience we've EVER had. Mostly thanks to the new QLess service - AWESOME!
That was very well organized! The wait was so manageable for my infant!
Loved it! Nice to be able to do other things than just wait in a line. It was certainly different than when I was little!
What a great experience! You really kept any hassle to a min and the kids weren't cranky from waiting in line. Thank you!
It was great!
This was a phenomenal experience. Thank you!
Loved it!
A great idea! Way better than standing in line. The kids were able to play and my wife was able to shop during the wait.
Was Great
Awesome! What a great service! Do it again next year please.
Loved it!!! Thanks so much!!!
Great system. So easy om the kiddos. Stress free
Awesome!!
It does suck waiting in line...you're the best DMV i've ever encountered. :-) :-) :-)
Great service. Quick and hardly a wait. Thank u from a mom with 3 under 3.
Brilliant, genius service! I hope u continue to use it in future!!
Awesome use of technology!
It was much better than last year
Loved not having to wait in line!!! Awesome system!!
It works great
Love the system
This is the best!
Love it !! So nice to not have to wait!
Wonderful! We love it.
Great service! Super fast and the santa was the best santa we have been to! We will be coming back next year
Thought it was a great idea!
great idea not much wait in the cold loved.it!
It was awesome! Great idea!!
We LOVED it!!! Please do it again next year
We LOVE this service! We were able to "get in line" and go grab a bite to eat and do some shopping!
Thanks. I am here waiting. Nice system.
Cold or nice weather, kids are impatient and parents get self involved about line placement. I have a special needs child and this was so great!
Outstanding!!!
We loved the Santa and the way everything was set up. Thanks!!!!
Loved the Q! Thanks!
This was soooo awesome...thanks for this feature
The system is great
The virtual line part was awesome
This was a great service.
Best idea ever!!!! Love it why didn't someone do this earlier? Thank you for making my life easier! A mom of 3 very active kids!
Awsome! No wait so no grumpy kids! :)
Awesome system!
nice system
Great visit with santa. Liked signing in rather than waiting. Good idea!
this is fantastic...really easy like being able to add time via txt...way to go =)
Love love love it! My infant and 7 year old stayed warm, I got to shop and we walked in when we were ready! Kids in line were happy, not whining! Great job!
We love this and want to thank the people who created this wonderful idea! It is so much quicker and easy! Thank you so much!!! :D
This was a great service. Thx for providing!
Worked perfect. Would love it if you did it again next year!
This was great. we have three kids so not having to stand in line was awesome. we would love for the system to be used again next year.
Best experience ever in 12 years must do again and counting on Easter bunny
It was awesome! No waiting in line with a two year old was bliss.
What a wonderful idea! This works out great!
Worked out great
Loved it!
It was wonderful. Thanks.
awesome method of texting when its photo time. very convenient for a mother with small kids
Awesome
Awesome!!! Coming back next year!
we love you qless
Awesome. Gr8 idea!
Awesome
Loved it. Very convenient
Absolutely loved not waiting!! Best experience ever!
We loved the new QLess service. Hope to see it in effect next year also.
Loved this system. A lot better than standing outside for hours.
This is a wonderful program! This makes waiting so much easier! Thanks so much!!!
This worked great. we signed in at home, and drove up right when we were called to the front of the line, so no waiting at all!
Loved the virtual line! It made waiting 84 mins virtually painless! :-*
This system is awesome! I hope we see more of this technology in more services. You made our family time so efficient with this system. Thank you.
We thought it was awesome. Great idea!
Loved it. Sure beat waiting so long in the cold.
Love this! I can't imagine waiting in a long line ever again!
Loved our visit and no line!
We love it!
Gr8 idea. Worked good 4 us. Had 2 wait some little extra time once we were called, but way better than what it wnuld have been the old way.
New service was great. Out of nine years with this Santa, it was out best ever! Thanks for new QLess option!
That's cool wish everybody would do this!
Loved it
AWESOME! Loved it! Thank-you! No wait makes a difference!
It was great, so much better than last year!
So easy, less stress and hassle! Love it!
Awesome! Do the same thing next year! :)
Loved the process
Wonderful experience! Awesome idea and easy to use! Please do this every year!
Awesome
It was incredible! We were in and out in fifteen minutes! Hope to do it again next year!
Your system made our Santa experience awesome. Please sell this to doctors and government services like county tax offices and drivers license offices
thx.love the new system.
Awesome! What a fabulous idea. It was so easy!
Online check was awesome!!!! Please continue to go this every year!
Loved it and appreciate how easy it made it for our family!!
This was an amazing thing. Doing it again next year
Excellent experience. Great way of doing this
Awesome service!!!
Awesome!! I love the new QLess service!
We love it!!!!! It's sooooo much better than freeeezing out in the cold!
It was very helpful, I hope you do it again next year
What an awesome way to see Santa!!
Great! Nice and Easy.
Awesome!! Love it!
Loved it
It was great. Thnks for everything
Definitely easier thsn last year! Luved being able 2 wait at home until it was time
AWESOME!!! greatest idea ever, it's up there with electricity and running water :-)
I am thru...what a wonderful way to do this..thanks
Best thing ever! It was awesome!
Great!! Hubby said, '200% better than last year.' :)
Was the best santa trip ever. Waited five minutes. Was perfect
Amazing and so convenient!
Awesome!
Awesome!
Awesome system. Great time saver.
Super concept! Great for the local retailers.
Awesome!
Fantastic!
It was wonderful!! took alot of stress away from waiting in line!! Thanks!!
I loved this service!! It was great
You are welcome. Your system is awesome:)
I LOVED it! Beats the he'll out of standing in line for an hour or more. Very good job!
Great idea!! Love it!!
It was great..thanks!
Awesome idea. Worked wonderfully!
this concept worked great!!! I love being able to text in my place in line. We did not have to wait in a huge line
I like it!
Awesome
Awesome service!! Thank you!!
perfect. What a great service. Thanks!
Awesome!
Fantastic! Really appreciate not having to stand in line.
We liked it s lot!
Great system! Big fan!
Wait process is great!!!
Wonderful process! Much better than the previous two years. Thank you!!!
Awesome!!
Great service.... Thank you...
Thanks!! This has been the best experience waiting for Santa that we have ever had!! I am a big fan of this QLess process!!
Great love it.
This was a wonderful experience. We will see you again.
This was awesome!!! Please, please do it again next year.
It was awesome!!
It was awesome!
Great system
This was an awesome experience. It was unbelievable not to have wait in the cold for hours!
Loved the virtual line for Santa. It worked great!
Awesome!
Much better!
Great idea!!! Timing was right on :)
Perfect! We thought it was so awesome.
Best idea ever, we loved it!!!
Awesome service!
Great idea! Thanks
It was fantastic! We have been visiting this santa for 8 yrs. This is the best experience ever!
QLess is great!
This is phenominal. I plan to tell everyone. I never thought going to see santa could be painless.
It was a great experience..perfect!!!!!!
i like it. waiting in line with 4 adhd kids would not have been good!
In a word ... Awesome
Awesome!!!
Awesome time! Thank you for a wonderful experience!
Awesome idea!! Thank you!
It was so much better, more organized, less chaos, kids tolerated it so much better!!!!!!! Loved it!!!!!
It was AWESOME!!!!!!!!
Thanks it was a great process
thanx this was awesome!
I was very impressed at how organized the whole process was and enjoyed being able to shop and not have to stand and wait in a long line
This is a great system. Thanks!
Great idea! :) Loved not standing in line.
This was the best way to wait in line. Absolutely loved it. Not frustrating, kids weren't bored or complaining
Excellent idea & prgrm for both parents & kids to get thru the process w/ less 'casualties' & when everyone's happy you sell more photos too.
It was a wonderful system!! Keep it for next year!!
Awesome!!!! So much better than the hour and a half we waited in line in the cold. Thank you!!
Thought itwas FANTASTIC. After 2 hrs in freezing cold cold last yr this was great.
Awesome!
This is the best idea ever!!! Thank you for making this santa visit so stress free and fun!
Great and efficient product. Thanks.
Pure awesomeness!
Loved it. Worked great!
Much better this year no long line to freeze in
Love this use of technology! Thx for helping make this holiday a little bit less stressful!
Absolutely fantastic!!! Please do it again next year!!!!
Awesome!!! Love the virtual line
It worked great!!! Thank you.
It was an awesome experience!!
Such a great idea & great experience! Loved it, thank you!
I thought it was great!! Loved the updates while we shopped!!!
Loved it!
Government run organization at its best!
Grt! Thx 4 doing it this way!
This service is a great help! Thank you!
Thanks! Great experience!
Great idea
Loved it!!!
It was very convenient and helpful. We loved not having to wait in line!
Awesome service u offer...thanks a bunch for saving my time...
It was awesome!!!!!!
We love the QLess service. No more grumpy kids while waiting in a long line! Please do this every year!!!
Wonderful experience! Well organized!
Really liked it
It was super!
It is awesome!
Very good. It was better than standing in line and waiting. Very efficient
Worked out great!
Love it...please do it next year.
Best thing ever
this was flawless on a bitter cold day! Thanks! :o)
Service, and minimal wait time, were awesome!
Awesome! So much better than waiting in the cold!
Love it...it was painless with three kids.
Fantastic system! Convenient and easy!
This was awesome thank u !
Fantastic idea. Great response time. Worked great
It was the best experience. No lines in the cold.
Awesome! worth the 30min drive to visit this Santa just for the virtual queue!
The best invention ever!!! Nothpark Santa can kiss it!!!!
It was great to not have to wait in line!
Wonderful! Best experience ever!!!
Very good system. Helped us to move faster.
Fabulous
GREAT Idea!!! Thanks!!!
Best year ever! We loved not having to wait in line and didn't feel rushed
Great service..thanks....isnt technology great...;)
This was great!
We loved it. Best Santa experience ever!
You guys are so sweet...thank you...
It was great! Hope you use the same system next year.
It was awesome!
Way better than last year! Thanks so much!
Key in making sure the kids didn't go postal waiting in line, loved it! Thanks!
LOVED it!!!!!!
Awesome thanks for adding this no more grumpy kids after waiting in line
pretty cool thing
Great experience fast and quick. Wonderful for keeping kids happy!
Sweet. Only a 14 min wait. If I had just walked in without you doing that, I would be 201st in line.
AWESOME!! This is the absolute best service. Thank you!
Good job
Loved our experience! We've been seeing The Big Guy for over 8 years. The text ahead was a HUGE hit. It took us longer to get there than it did in line. Thanks!
I have been taking my children to 'the big guy' since the first year he was at Stonebriar mall in Frisco. This was by far the Most enjoyable time.
Awesome!!!! Great to have no wait when it's usually hours!
Wonderful!!!!!! Love Santa and love the virtual line!!!!!!
Awesome idea. Thank you
Love it!!!!
Great idea!!! See you next year!
Loved it! The best experience we've ever had with Santa picture lines.
This is a great service!!
It was awesome! No wait less stress!
Awesome service!
AWESOME!!! This is the only way to see Santa!! Great job!
This service was the best & the wait time was painless! 2 thumbs up!!
This was a wonderful way of getting though the line. We only waited 10min when we got here! Great idea!
We are a family of 8, 6 kids all under age of 9. We were very encouraged to hear of this program & were not disappointed at all how it performed for us.
Loved it!
Great experience! Makes taking kids for holiday outings so much easier! Thank you!
Great service, thank you!
We were able to keep all kids in a better frame of mind instead of waiting in a very long line and them be grumpy by the time it was our turn.
Love this new program. Will use it again for sure.
Thank u 4 a good experience!
Love love love this option!! Great idea!!! :)
Awesome!!! This is absolutely amazing! We will come here every year!
Thought it was great. Super easy and fast easy for kids. They don't have to wait in a line. Thanks.
Was awesome! Thank you!
It worked quite well. Great service!
This system works great! Makes the coordination with kids much more manageable.
Worked out perfect for us!!
Great idea!!
Fantastic!! It looks like you guys have got this down!!!!!!!!
Brilliant service. Thank you for offering this.
This was awesome! We'll be back next year!
Awesome, awesome service! It was nice to have no big line as a distraction. Quiet one on one with Santa was great!
Great system
It worked out great!!!!
This setup is awsome thanks so much
The new waiting system was awesome!
Wonderful!!!!! Easy!!!!!
Great idea. Got to check in, go eat, come back to visit the big guy!
We love this system. Last year we froze while standing in the cold for over an hour with tgwo active kids. This is much better. This is genius!
Great! Loved it!!
This is a great idea! Thanks :)
Love not having to wait in line. I could do other stuff while I waited and show up when it was our turn
Incredible! Loved not having to wait, thank you!!!
It was awesome! What a great idea. :)
Loved it! Hope you do it every year!!
Loved it! Did Northpark Mall last year no texts it was terrible. This was great. Thanks.
Genius!
Wow im shock with this great sys
Awesome idea! Loved not waiting in line!
QLess é um Serviço de Software
Não há necessidade de comprar ou manter um servidor, ou fazer download e instalação de um software. Tudo que você precisa é abrir um navegador da Web em qualquer computador, fazer o login no QLess.com, e o sistema está pronto iniciar. Sua conta pode ser ativada e pronta para o uso em questão de horas. Gerenciamos toda a infraestrutura necessária para ligações e SMS.
Se você necesita de uma solução completa, podemos instalar todo o hardware necessário, desde laptops até terminais de gerenciamento sensíveis ao toque ou quiosques de atendimento sensíveis ao toque e monitores de LCD montados na parede. Porém, todo o sistema do Qless pode ser implementado no hardware do cliente, permitindo ao cliente manter o relacionamento com seus distribuidores de equipamentos de hardware.
Interface intuitiva para os Funcionários e os Clientes
O Sistema de Gerenciamento de Filas do QLess apresenta um visual gráfico de animação em tempo-real em todas as filas de espera virtuais. O interface foi projetado com o opcional de ser usado numa tela sensível ao toque e inclui um teclado virtual na tela. A Interação com o Funcionário pode ser tão simples como dois toques na tela.
O Quiosque QLess fornece uma série de telas de toque para que o cliente possa inserir seus dados para a fila virtual. Eles também podem entrar na fila através dos celulares, ou pelo sistema interativo de Voz, ou respondendo a mensagens de texto.
O Sistema é bem intuitivo...Não tivemos qualquer problema com o treinamento de nossa equipe de recepção.
- Michael Wilson, Gerente, Border Grill
A Garantia Quádrupla QLess
QLess ajuda a desenvolver seus negócios não apenas pelo sistema de gerenciamento de filas mobile, mas também com um sistema completo de marketing via mobile. Sabemos que QLess vai trazer resultados para sua empresa, portanto decidimos remover qualquer dúvida oferecendo a Garantia Quádrupla QLess.
Se sua empresa implementar o QLess de acordo com Guia de Uso QLess, garantimos que terá um retorno de 4x sobre seu investimento no QLess em apenas quatro meses. Caso não aconteça, e você decida parar de usar o QLess, pagaremos a diferença em dinheiro!
Como podemos oferecer isso? Sabemos que o QLess funciona e nosso sistema de Acompanhamento do Cliente pode comprovar os resultados. Nossa confiança no sistema QLess vem de sua incrível capacidade de reduzir o número de não-comparências e rejeições, e transformar clientes em espera em consumidores, e fazer a captação dos números de telefones dos clientes em espera em um formulário de opt-in para que a empresa possa usar para suas campanhas de marketing de SMS.
(A Garantia exclui custos opcionais de hardware, que são repassados diretamente para nossos revendedores de hardware.)
Vencedor, Melhor Empresa do Ano, 2010
AMERICAN BUSINESS AWARDS
Por que nossos clientes amam QLess
I think the system is brilliant, they should put it in other
stores because it saves you a lot of time and allows you to use
your time more efficiently.
- Vodafone user
Educating people [about their wait] helps tremendously.
QLess? It's quick, it's convenient. Quick and easy tool.
Quick to navigate through. It's very easy for me. I don't
have any complaints.
- Chloe Crims-Merritts, Receptionist, Mesa Community College
The response and customer feedback about the system has
been overwhelmingly positive. It has given our customers a
sense of freedom from the motor vehicle process.
- Amy Meeker-Berg, Chief Deputy Treasurer, Johnson County, Kansas
Everyone is very pleased with [our first day's] performance and
already talking about how the Student Centre could be
re-designed as we won''t need as much space for students to
queue or wait.
- Linda Jackson, Manager, Arts Student Centre, University of Melbourne
Any simpler and it would do it itself!
- John Barker, IT Director, Motor Vehicle Registration, City of Nashua
It keeps [guests] up to date. We don't have to have hosts
wasting time trying to find them. We don't have to have
[hosts] trying to give them more information or when their
table's going to be ready. The system will update them.
- Michael Wilson, Manager, Border Grill
It's amazing! We've been using it fully...and students are
raving about it.
- Naydeen Gonzalez, Associate Dean of Academic Advisement, Burlington County College
I am very excited to use all the features of this system
and am so relieved to see customers using it with ease.
So far I am ecstatic with the app and even more happy with
the support I get.
- Bill Dehaan, Director of IT, Mesa Community College
We have seen the efficiency it creates, & more satisfied
customers. We liked it a lot because it gives us the option
to see what customers are there & service them
accordingly. Everybody was excited. Every store should have
QLess.
- Ali Faraz, VP, Wireless Link Sprint Stores
[QLess] saves permit applicants hours of wasted time, reduces
stress for everyone, and allows us to better monitor our performance....
Eliminating the physical line was an easy fix with big payoffs for our customers.
- Jocelyn Mathiasen, Director of the Department of Permitting and Land Use, City of Milford, CT
Our new store is an ultimate customer encounter and QLess is a
key component of that experience.
- Andy Arluck, VP of Customer Service, Tourneau
I like QLess. It's more modern. Yelling out names is so
unprofessional.
- Rafael, Host, All American Bar & Grill, Rio Las Vegas
The great thing is that the customer frustration we once
experienced is no longer an issue because [our customers] have
an out not to wait.
- Julio Garcia, Director of Operations, Puerto Rico Action Board
[Our first day with QLess] went amazingly well...the staff and
students absolutely loved it.
- Linda Jackson, Manager, Arts Student Centre, University of Melbourne
Customers are definitely loving it...and have confirmed they
would come to Datz more with this system because they hate the
wait.
- Suzanne Perry, Owner, Datz Tampa
In less than a couple of hours, we were able to provide complete
training of the staff and administrators to run the Tourneau
queue flawlessly and efficiently.
Fora dos EUA ligue para +1-626-380-2121 (atendimento em Inglês, Espanhol, Alemão ou Francês). Ou entre em contato com nossa central na Europa em Barcelona (Atendimento em Espanhol e Inglês) em 934 675 824.
Como visto em...
"The QLess premise seems promising."
"The plus for establishments is they have less grumpy
consumers standing around and are able to create a more
efficient environment to deliver their services."
"At Departments of Motor Vehicles (DMV)s across the country,
the days of waiting in line may be numbered."
"QLess is an idea that makes sense, and seems more lightweight
(it's all Web-based) than the type of hardware and
software-based solutions that you typically encounter at busy
restaurants."
"Imagine if you never had to stand in line again...if every
time you showed up somewhere, it was your turn to go. That's
the vision of Alex Backer, founder and CEO of QLess."
"People are astounded they're able to enter their phone number,
leave and get a text relaying when they can return, Ross said.
They can manage their time as opposed to being a prisoner of
the DMV."
"Is this the future of mobile CRM?"
"QLess 'takes away that perception of the motor vehicle [office] and how bad it is'."
"QLess can bring targeted advertising closer to a reality. Not
only does QLess know its customers' phone numbers, it knows if
the customer has down-time (since they're waiting in line),
and what the customer is interested in."
"[QLess] would give new meaning to patient-centered care and
service."
"[QLess] has made service much easier than in the past."
"What would it be like if you went to the airport for a flight
at the absolute peak time of the day — and there were no
lines?"
"It could make flying a more sane experience."
"Our hostesses...don't have as many hostile customers arguing
that they were not updated on their wait status or were
misquoted."
"It gives you some options that bring the standard 'take a
number' process into the 21st century."
"Rather than waiting in long lines to see Santa, guests are
notified via text or voice message of the time they need to
arrive at The Grove for their visit with Santa."
"'You have fixed it. It has been broken for 50 years, as long
as there have been wheels on cars, it has been broken, and you
have fixed it. Praising is not enough.'"
"Using the QLess system, clients can text, email or phone to
the service department which contacts them via text message,
providing a specific time."
"This is a huge improvement. I haven't been in here for a
while and I expected to have to wait. Time is money."