QLess reemplaza colas físicas y salas de espera por colas virtuales y móviles.
Sus clientes pueden acceder a la cola desde sus teléfonos celulares. O, sus clientes pueden sumarse a la cola usando el Administrador de colas de QLess.
Sus clientes pueden caminar por donde quieran.
QLess les envía un SMS o los llama cuando su punto está pronto a llegar.
Todo lo que usted necesita es un navegador web. Es así de simple.
El americano promedio gasta más de 2 años de su vida esperando en una cola
*.
¿No les encantaría a ustedes clientes si pudieron devolverles un poco de ese tiempo? QLess les permite que esperen sus servicios de la manera y en el lugar que quieran al guardarles su lugar en la cola mediante el uso de su teléfono celular. Esto reduce la espera percibida por su cliente, y puede ser una ayuda para marcar diferencia con otros servicios de atención al cliente.
Feedback de un mensaje de texto de clientes de nuestros clientes:
This system works great! Makes the coordination with kids much more manageable.
It was very convenient and helpful. We loved not having to wait in line!
It was wonderful!! took alot of stress away from waiting in line!! Thanks!!
Loved it! Nice to be able to do other things than just wait in a line. It was certainly different than when I was little!
Brilliant, genius service! I hope u continue to use it in future!!
It was wonderful. Thanks.
This is a great idea! Thanks :)
It was awesome! No waiting in line with a two year old was bliss.
It was awesome!!
Love not having to wait in line. I could do other stuff while I waited and show up when it was our turn
Thanks! Great experience!
Awsome! No wait so no grumpy kids! :)
Loved the process
Awesome!!! This is absolutely amazing! We will come here every year!
Loved it! Did Northpark Mall last year no texts it was terrible. This was great. Thanks.
this concept worked great!!! I love being able to text in my place in line. We did not have to wait in a huge line
It was great. The best experience!
We love the QLess service. No more grumpy kids while waiting in a long line! Please do this every year!!!
It was incredible! We were in and out in fifteen minutes! Hope to do it again next year!
Cold or nice weather, kids are impatient and parents get self involved about line placement. I have a special needs child and this was so great!
Awesome!!
Awesome system. Great time saver.
This is a great service!!
Loved our experience! We've been seeing The Big Guy for over 8 years. The text ahead was a HUGE hit. It took us longer to get there than it did in line. Thanks!
This was amazing! Thank You for making our visit to see Santa so nice and easy
It was great. Thnks for everything
Very good system. Helped us to move faster.
We loved the Santa and the way everything was set up. Thanks!!!!
Liked it
Awesome service!! Thank you!!
New service was great. Out of nine years with this Santa, it was out best ever! Thanks for new QLess option!
Awesome idea! Loved not waiting in line!
The new waiting system was awesome!
Loved our visit and no line!
Loved it!!!
This is the best!
Great system
We love this and want to thank the people who created this wonderful idea! It is so much quicker and easy! Thank you so much!!! :D
pretty cool thing
Awesome!
This year was awesome. i love the new system.
Absolutely fantastic!!! Please do it again next year!!!!
Was very smooth and easy. Thanks!
It was wonderful!!
Loved it! Hope you do it every year!!
Awesome!!!! So much better than the hour and a half we waited in line in the cold. Thank you!!
We are a family of 8, 6 kids all under age of 9. We were very encouraged to hear of this program & were not disappointed at all how it performed for us.
Fantastic!
Best idea ever!!!! Love it why didn't someone do this earlier? Thank you for making my life easier! A mom of 3 very active kids!
Love, love, love it! No time wasted just sitting in a long line...
Great way to go see santa! Makes it a much more enjoyable experience!
Great experience! Makes taking kids for holiday outings so much easier! Thank you!
Wonderful!
AWESOME!! This is the absolute best service. Thank you!
Yes yes yes. Loved this new service. Thank you. As we were driving off my husband says "that was the most enjoyable time seeing Santa I have ever had"!!!
Thought it was a great idea!
this was flawless on a bitter cold day! Thanks! :o)
This was our 5th year, and by far the queue system is a 10 out of 10. It is far superior to the other visits, thanks for making it so easy. See you next year.
The line and entire process went great!
Love this new program. Will use it again for sure.
Awesome time! Thank you for a wonderful experience!
Worked out great
Loved this system. A lot better than standing outside for hours.
Awesome! What a great service! Do it again next year please.
Way better than last year! Thanks so much!
Thought it was great, thanks!!
Thank u great service by cell. It help take care of some personal bussiness and still hold my place in line.
Awesome idea. Thank you
Great idea. we shopped while we waited.
I love this way of standing in line!!
We were able to keep all kids in a better frame of mind instead of waiting in a very long line and them be grumpy by the time it was our turn.
Loved it. Worked great!
This was soooo awesome...thanks for this feature
I really enjoyed the queue system. Beats standing line.
Awesome
Thank u 4 a good experience!
It worked great!!! Thank you.
Thank you...This is great!!
Thought itwas FANTASTIC. After 2 hrs in freezing cold cold last yr this was great.
Loved the virtual line! It made waiting 84 mins virtually painless! :-*
It was so much better, more organized, less chaos, kids tolerated it so much better!!!!!!! Loved it!!!!!
I LOVED it! Beats the he'll out of standing in line for an hour or more. Very good job!
Awesome service!
Awesome!
Great system! Big fan!
Great! Loved it!!
Awesome system!
I have been taking my children to 'the big guy' since the first year he was at Stonebriar mall in Frisco. This was by far the Most enjoyable time.
Very good. It was better than standing in line and waiting. Very efficient
thx.love the new system.
Loved it!
It was fantastic
Awesome! So much better than waiting in the cold!
Awesome! What a fabulous idea. It was so easy!
Was Great
Excellent idea & prgrm for both parents & kids to get thru the process w/ less 'casualties' & when everyone's happy you sell more photos too.
Grt! Thx 4 doing it this way!
Awesome
Wonderful!!!!!! Love Santa and love the virtual line!!!!!!
Such a great idea & great experience! Loved it, thank you!
Awesome service u offer...thanks a bunch for saving my time...
This was awesome! We'll be back next year!
Love the system
Fantastic system! Convenient and easy!
Great idea
Government run organization at its best!
LOVED it!!!!!
Awesome!!! Love the virtual line
This was so AWESOME
It was AWESOME!!!!!!!!
I like it
It was super!
This was an amazing thing. Doing it again next year
Great system. So easy om the kiddos. Stress free
We LOVE this service! We were able to "get in line" and go grab a bite to eat and do some shopping!
It was awesome! No wait less stress!
great idea not much wait in the cold loved.it!
Pure awesomeness!
Loved it! The best experience we've ever had with Santa picture lines.
Online check was awesome!!!! Please continue to go this every year!
It was fantastic! We have been visiting this santa for 8 yrs. This is the best experience ever!
It was a wonderful experience! Higly recommend!
LOVED the new check-in system!!!! Total of 10 minutes from start to finish. :)
This worked great. we signed in at home, and drove up right when we were called to the front of the line, so no waiting at all!
This was great. we have three kids so not having to stand in line was awesome. we would love for the system to be used again next year.
You guys are so sweet...thank you...
Excellent experience. Great way of doing this
Great service, thank you!
awesome method of texting when its photo time. very convenient for a mother with small kids
It does suck waiting in line...you're the best DMV i've ever encountered. :-) :-) :-)
Awesome thanks for adding this no more grumpy kids after waiting in line
Awesome
Fabulous
Great system
Wonderful!!!!! Easy!!!!!
Awesome!
Loved it. Sure beat waiting so long in the cold.
Thought it was great. Super easy and fast easy for kids. They don't have to wait in a line. Thanks.
Love this use of technology! Thx for helping make this holiday a little bit less stressful!
Super concept! Great for the local retailers.
This service rocks!!
Wonderful! Best experience ever!!!
Awesome!
What a wonderful idea! This works out great!
This service is a great help! Thank you!
This was great- the way to do it from now on
It works great
I loved this service!! It was great
Wonderful! We love it.
That was very well organized! The wait was so manageable for my infant!
Great idea!!
Awesome! worth the 30min drive to visit this Santa just for the virtual queue!
Gr8 idea. Worked good 4 us. Had 2 wait some little extra time once we were called, but way better than what it wnuld have been the old way.
We were more than pleased with the new system. It was 100% better than the last 2 years!
We love it!!!!! It's sooooo much better than freeeezing out in the cold!
I am thru...what a wonderful way to do this..thanks
It was awesome! Great idea!!
Outstanding!!!
So easy, less stress and hassle! Love it!
AWESOME idea! Made the wait less stressful!
Great!! Hubby said, '200% better than last year.' :)
Genius!!!! Love it!
We loved it. Best Santa experience ever!
Great service! Super fast and the santa was the best santa we have been to! We will be coming back next year
Genius!
Wonderful process! Much better than the previous two years. Thank you!!!
Your system made our Santa experience awesome. Please sell this to doctors and government services like county tax offices and drivers license offices
It was much better than last year
Brilliant service. Thank you for offering this.
You are welcome. Your system is awesome:)
GREAT Idea!!! Thanks!!!
It was great to not have to wait in line!
Perfect! We thought it was so awesome.
This was great!
Best thing ever
Awesome system beats standing in the cold in line for hours!!
Great service, much better than waiting in a line
Wait process is great!!!
We thought it was awesome. Great idea!
Awesome, awesome service! It was nice to have no big line as a distraction. Quiet one on one with Santa was great!
It was great..thanks!
Best thing ever! It was awesome!
Awesome!!!
It was very helpful, I hope you do it again next year
This was the best way to wait in line. Absolutely loved it. Not frustrating, kids weren't bored or complaining
Love the new system! Worked great and much more convient! (:
Great! Nice and Easy.
It was a great experience..perfect!!!!!!
Awesome! Do the same thing next year! :)
Definitely easier thsn last year! Luved being able 2 wait at home until it was time
Great service. Quick and hardly a wait. Thank u from a mom with 3 under 3.
Awesome!!!! Great to have no wait when it's usually hours!
this is fantastic...really easy like being able to add time via txt...way to go =)
Loved it!
Good job
Loved it. Very convenient
That was the best experience ever!!!!
Great idea. Got to check in, go eat, come back to visit the big guy!
Great idea!! Love it!!
Absolutely loved it!! This service kept us out of the cold and got us right in to see Santa when it was our turn. Great job!!
We LOVED it!!! Please do it again next year
Wonderful experience
Amazing and so convenient!
QLess is GREAT!!!!!!!!
Worked perfect. Would love it if you did it again next year!
This was a wonderful experience. We will see you again.
perfect. What a great service. Thanks!
Awesome ,thats the way to do this
The system is great
Great love it.
Thanks. I am here waiting. Nice system.
Awesome!
Awesome service!!!
It was a wonderful system!! Keep it for next year!!
Great idea!!! See you next year!
Wonderful experience! Well organized!
Awesome idea. Worked wonderfully!
This was a phenomenal experience. Thank you!
Worked out perfect for us!!
It was very convenient.
This service was the best & the wait time was painless! 2 thumbs up!!
What an awesome way to see Santa!!
Thanks it was a great process
Really liked it
Much better this year no long line to freeze in
Loved not having to wait in line!!! Awesome system!!
Was awesome! Thank you!
Awesome!! Love it!
That's cool wish everybody would do this!
Loved it!!! Thanks so much!!!
Key in making sure the kids didn't go postal waiting in line, loved it! Thanks!
AWESOME!!! greatest idea ever, it's up there with electricity and running water :-)
Worked out great!
Loved the virtual line for Santa. It worked great!
Wow this is the best county I've ever lived in..:-) :-)
Great!! Beats waiting in line with wild & wound up kids any day!!
Lol...what an original website address. Love this method, very updated & convenient!
It was great! Hope you use the same system next year.
We love it!
Great service.... Thank you...
Awesome. Gr8 idea!
This setup is awsome thanks so much
Cool! I like this.
Loved it
This system is awesome! I hope we see more of this technology in more services. You made our family time so efficient with this system. Thank you.
It was awesome!
Awesome! Love this service!!!
Best idea ever, we loved it!!!
Awesome! Well done. Great system.
This was AWESOME!!!! Compared to standing in line for hours, we checked in, ate dinner, played in the playground, and waited in line at the same time.
It worked out great!!!!
Wonderful experience! Awesome idea and easy to use! Please do this every year!
This was a great service. Thx for providing!
The best invention ever!!! Nothpark Santa can kiss it!!!!
Great experience fast and quick. Wonderful for keeping kids happy!
It worked quite well. Great service!
It was the best experience. No lines in the cold.
Love it !! So nice to not have to wait!
Sweet. Only a 14 min wait. If I had just walked in without you doing that, I would be 201st in line.
LOVED it!!!!!!
QLess is great!
This was an awesome experience. It was unbelievable not to have wait in the cold for hours!
In a word ... Awesome
Awesome!
Great service..thanks....isnt technology great...;)
That was by far the BEST santa experience we've EVER had. Mostly thanks to the new QLess service - AWESOME!
I like it!
AWESOME!!! This is the only way to see Santa!! Great job!
Awesome service!
This is a great system. Thanks!
Loved it!
I think it is wonderful!!!! Please continue to offer this service.
Yall have figured out a great system!! Thanks so much!
Awesome!!
thanx this was awesome!
Best experience ever in 12 years must do again and counting on Easter bunny
Was a really good idea. We enjoyed.
This was awesome!!! Please, please do it again next year.
Loved the Q! Thanks!
Loved it
What a great experience! You really kept any hassle to a min and the kids weren't cranky from waiting in line. Thank you!
Loved it!
This is phenominal. I plan to tell everyone. I never thought going to see santa could be painless.
i like it. waiting in line with 4 adhd kids would not have been good!
It was great!
Awesome use of technology!
It was great, so much better than last year!
Awesome!! I love the new QLess service!
Love it...please do it next year.
A great idea! Way better than standing in line. The kids were able to play and my wife was able to shop during the wait.
Great visit with santa. Liked signing in rather than waiting. Good idea!
It is awesome!
It was awesome! What a great idea. :)
awesome idea very well organized loved it!
This was the best idea.
This is cool
K. Thanks again, awsome service!!
This system is awesome! Loved it. Wouldn't go anywhere else.
Love this! I can't imagine waiting in a long line ever again!
Fantastic idea. Great response time. Worked great
Awesome!
Love love love this option!! Great idea!!! :)
Great system! Loved it!!
Awesome idea!! Thank you!
Thanks!! This has been the best experience waiting for Santa that we have ever had!! I am a big fan of this QLess process!!
Fantastic! Really appreciate not having to stand in line.
Love love love it! My infant and 7 year old stayed warm, I got to shop and we walked in when we were ready! Kids in line were happy, not whining! Great job!
AWESOME! Loved it! Thank-you! No wait makes a difference!
We love this system. Last year we froze while standing in the cold for over an hour with tgwo active kids. This is much better. This is genius!
Wow im shock with this great sys
Great idea!!! Timing was right on :)
This is a wonderful program! This makes waiting so much easier! Thanks so much!!!
Best year ever! We loved not having to wait in line and didn't feel rushed
It was awesome!
The virtual line part was awesome
Great idea! :) Loved not standing in line.
just got an update saying i have 48 mins. this is cool!
Love it...it was painless with three kids.
Awesome
It was awesome
Loved it and appreciate how easy it made it for our family!!
nice system
Love it!!!!
What an improvement over the many hours we've waited in line in years past! Thanks!
We liked it s lot!
This was awesome thank u !
Great and efficient product. Thanks.
Great idea! Thanks
Incredible! Loved not having to wait, thank you!!!
It was an awesome experience!!
we love you qless
I thought it was great!! Loved the updates while we shopped!!!
This was a wonderful way of getting though the line. We only waited 10min when we got here! Great idea!
Much better!
It was fantastic!!!
Absolutely loved not waiting!! Best experience ever!
Was the best santa trip ever. Waited five minutes. Was perfect
Loved it!
Fantastic!! It looks like you guys have got this down!!!!!!!!
I was very impressed at how organized the whole process was and enjoyed being able to shop and not have to stand and wait in a long line
Great service! What a wonderful thing for customer satisfaction! Helped especially because I have 2 little ones & the weather was so cold. Thank you!
We loved it!
This was the best way to handle the 'santa' lines! I hope you do this every year!
Awesome!!! Coming back next year!
We loved the new QLess service. Hope to see it in effect next year also.
This is the best idea ever!!! Thank you for making this santa visit so stress free and fun!
It was awesome!!!!!!
Service, and minimal wait time, were awesome!
This was a great service.
QLess es Software como Servicio
No hay servidos que usted tenga que comprar o mantener, y no hay software para que usted descargar o tenga que instarlar. Simplemente abra un navegador Web desde cualquier computadora, loguéese en QLess.com, y está listo para usarlo. La configuración de su cuenta estará lista para usar en una cuestión de horas. Manejamos toda la infraestructura del teléfono o SMS también.
Si usted está ubicando una solución completea, estaremos más que felices de proveerle hardware, desde laptops a terminales con pantalles táctiles para quioscos que se auto-atiendan, hasta monitores LCD para pared. Pero todos los componentes de QLess funcionan con comodidad en cualquier tipo de hardware, permitiéndole adaptarle a cualquier tipo de infraestructura que usted ya pueda poseer en su negocio.
¿Busca una integración total con sus sistemas existentes? QLess soporta una amplia selección de más de 80 servicios web seguros y de óptimo rendimiento que le permitirán una fácil y rápida integración con cualquier característica que su sistema posea.
Interfaz intuitiva para empleados y clientes
El administrador de colas QLess provee una vista gráfica animada en tiempo real de sus colas virtuales. La interfaz está diseñada para ser usada opcionalmente desde una computador con pantalla táctil, y incluye un teclado sobre pantalla. La interacción con el empleado es tan sencilla como tocar dos botones.
El Quiosco QLess provee una simple serie de pantalles táctiles para que los clientes se añadan ellos mismos a sus colas virtuales. Ellos pueden también entrar por su cuenta con sus teléfonos celulares, mediante un sistema de Respuesta Interactiva de Voz o respondiendo mensajes de texto.
Es un sistema muy intuitivo...No hemos tenidos absolutamente problemas con que la gente aprenda a utilizar el sistema.
- Michael Wilson, Manager, Border Grill
La Garantía Cuádruple de QLess
QLess le ayuda a hacer crecer su negocio al proveerle no sólo una mejor administración de cola pero también un sistema móvil completo de marketing. Sabemos que QLess le servirá, asi que decidiso sacar cualquier duda que usted tenga al ofrecerle una Garantía Cuádruple.
Si su negocio utiliza QLess de acuerdo a la Guía de buenas prácticas QLess, le garantizamos que recibirá 4 veces lo que usted a invertido en QLess entre los primeros cuatro meses. Si decide dejar de usar QLess, entonces le devolveremos esa diferencia pagándole en efectivo!
¿Cómo es que hacemos esto? El resultado final es que sabemos que QLess y el Sistema de Tracking QLess nos dan la habilidad de provarle esto a usted. Nuestra confianza en QLess proviene de su increíble habilidad para reducir rechazos, hacer que la gente pase de esperar a gastar y capturar proactivamente números de teléfonos de sus clientes que están esperando una campaña de marketing vía SMS opcional.
(La garantía excluye cualquier taza opcional de hardware, que va hacia los proveedores de hardware.)
Ganador, Mejor compañía promedio del año, 2010
AMERICAN BUSINESS AWARDS
Por qué nuestros clientes aman QLess
I think the system is brilliant, they should put it in other
stores because it saves you a lot of time and allows you to use
your time more efficiently.
- Vodafone user
Educating people [about their wait] helps tremendously.
QLess? It's quick, it's convenient. Quick and easy tool.
Quick to navigate through. It's very easy for me. I don't
have any complaints.
- Chloe Crims-Merritts, Receptionist, Mesa Community College
The response and customer feedback about the system has
been overwhelmingly positive. It has given our customers a
sense of freedom from the motor vehicle process.
- Amy Meeker-Berg, Chief Deputy Treasurer, Johnson County, Kansas
Everyone is very pleased with [our first day's] performance and
already talking about how the Student Centre could be
re-designed as we won''t need as much space for students to
queue or wait.
- Linda Jackson, Manager, Arts Student Centre, University of Melbourne
Any simpler and it would do it itself!
- John Barker, IT Director, Motor Vehicle Registration, City of Nashua
It keeps [guests] up to date. We don't have to have hosts
wasting time trying to find them. We don't have to have
[hosts] trying to give them more information or when their
table's going to be ready. The system will update them.
- Michael Wilson, Manager, Border Grill
It's amazing! We've been using it fully...and students are
raving about it.
- Naydeen Gonzalez, Associate Dean of Academic Advisement, Burlington County College
I am very excited to use all the features of this system
and am so relieved to see customers using it with ease.
So far I am ecstatic with the app and even more happy with
the support I get.
- Bill Dehaan, Director of IT, Mesa Community College
We have seen the efficiency it creates, & more satisfied
customers. We liked it a lot because it gives us the option
to see what customers are there & service them
accordingly. Everybody was excited. Every store should have
QLess.
- Ali Faraz, VP, Wireless Link Sprint Stores
[QLess] saves permit applicants hours of wasted time, reduces
stress for everyone, and allows us to better monitor our performance....
Eliminating the physical line was an easy fix with big payoffs for our customers.
- Jocelyn Mathiasen, Director of the Department of Permitting and Land Use, City of Milford, CT
Our new store is an ultimate customer encounter and QLess is a
key component of that experience.
- Andy Arluck, VP of Customer Service, Tourneau
I like QLess. It's more modern. Yelling out names is so
unprofessional.
- Rafael, Host, All American Bar & Grill, Rio Las Vegas
The great thing is that the customer frustration we once
experienced is no longer an issue because [our customers] have
an out not to wait.
- Julio Garcia, Director of Operations, Puerto Rico Action Board
[Our first day with QLess] went amazingly well...the staff and
students absolutely loved it.
- Linda Jackson, Manager, Arts Student Centre, University of Melbourne
Customers are definitely loving it...and have confirmed they
would come to Datz more with this system because they hate the
wait.
- Suzanne Perry, Owner, Datz Tampa
In less than a couple of hours, we were able to provide complete
training of the staff and administrators to run the Tourneau
queue flawlessly and efficiently.
No hay costos de hardware. No hay compromisos a largo plazo. Satisfacción y400% ROI garantizada. ¿Quiere aprender más
Envíenos un e-mail
o llame a nuestra línea de ventas a
800-4-0-LINES
(800-405-4637)
Fuera de USA por favor llame al +1-626-380-2121 (servicio en Inglés, Español, Alemán o Francés). O contacto nuestras oficinas Europeas en Barcelona (Español & Inglés) al +34 934 675 824.
Como puede verse en...
"The QLess premise seems promising."
"The plus for establishments is they have less grumpy
consumers standing around and are able to create a more
efficient environment to deliver their services."
"At Departments of Motor Vehicles (DMV)s across the country,
the days of waiting in line may be numbered."
"QLess is an idea that makes sense, and seems more lightweight
(it's all Web-based) than the type of hardware and
software-based solutions that you typically encounter at busy
restaurants."
"Imagine if you never had to stand in line again...if every
time you showed up somewhere, it was your turn to go. That's
the vision of Alex Backer, founder and CEO of QLess."
"People are astounded they're able to enter their phone number,
leave and get a text relaying when they can return, Ross said.
They can manage their time as opposed to being a prisoner of
the DMV."
"Is this the future of mobile CRM?"
"QLess 'takes away that perception of the motor vehicle [office] and how bad it is'."
"QLess can bring targeted advertising closer to a reality. Not
only does QLess know its customers' phone numbers, it knows if
the customer has down-time (since they're waiting in line),
and what the customer is interested in."
"[QLess] would give new meaning to patient-centered care and
service."
"[QLess] has made service much easier than in the past."
"What would it be like if you went to the airport for a flight
at the absolute peak time of the day — and there were no
lines?"
"It could make flying a more sane experience."
"Our hostesses...don't have as many hostile customers arguing
that they were not updated on their wait status or were
misquoted."
"It gives you some options that bring the standard 'take a
number' process into the 21st century."
"Rather than waiting in long lines to see Santa, guests are
notified via text or voice message of the time they need to
arrive at The Grove for their visit with Santa."
"'You have fixed it. It has been broken for 50 years, as long
as there have been wheels on cars, it has been broken, and you
have fixed it. Praising is not enough.'"
"Using the QLess system, clients can text, email or phone to
the service department which contacts them via text message,
providing a specific time."
"This is a huge improvement. I haven't been in here for a
while and I expected to have to wait. Time is money."